Shipping Policy:

What are the shipping times for your products?

We take 2-4 days to process your order, then 2-3 weeks to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do we ship your products from?

Our offices are located in Fontenay sous Bois, France. Our international warehouse, on the other hand, is located in Spain.

Do you provide product tracking information?

Yes, please wait 3 days after placing your order and request tracking by email at: contact@blacksmarkets.com

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do ?

We are sorry to hear this. Simply send us a photo of the damaged item to the email address: contact@blacksmarkets.com , and we'll send you a similar replacement item as soon as possible.

Where are you located?

We are located in San Pascual Aldaia, Valencia Spain and Fontenay sous Bois, France

I still have not received my order. Why is it taking so long?

We apologize for this delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still need help tracking your package or would like to inquire about this, please email us at: contact@blacksmarkets.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their items online. If you would still like a refund for your order, we can certainly process payment, provided the request is made within 30 days of the order date and the product(s) in question do not are not on promotion. For more information, please see our refund policy at the refund policy link.